Q&As

When purchasing bedding in the United Kingdom, it is advisable to refer to the bed size comparison chart provided below to select the most suitable product size.If your bed is a small double, you may purchase it as a double.Should you be uncertain about the specific bed type of your UK apartment, you can contact your apartment orderer for clarification. Alternatively, if you wish to proceed with your shopping immediately, we recommend selecting the double size, which accommodates approximately 85% of UK student apartment bed types. More detail please see our size guide.

• SIZE COMPATIBILITY: UK mattresses are usually between 25-28cm thick and must be paired with a deep sham to avoid shifting issues.
• Compliance Guarantee: Local sourcing ensures that products comply with the British Standard for Fire Safety (BS 7177) and Electrical Certification (UKCA).

UK apartment mattresses are generally sprung and thicker, so bedspreads are more in line with the needs of the UK market. The bedspreads are designed with elastic bands and a certain depth to completely encase the mattress and avoid shifting and misalignment when using sheets, which is why they are so popular in the UK market. ukrabbit Essential offers bedspreads with a depth of 28-30cm, which is suitable for almost all UK apartment mattresses, so please feel free to buy them with confidence.

• Scientific Warmth Factor Selection

10.5 TOG: Universal model for all seasons, breathable and temperature locking balance, suitable for 16-22℃ room temperature.

13.5 TOG: Enhanced warmth model, recommended for cold-weary bodies or the high latitudes of Scotland, Northern Ireland and Northern England.

• Material Matching Suggestion

Fall/Winter: Cotton Gonza Duvet Cover + 13.5 TOG Duvet (Humidity Adjustment + Temperature Lock)

Spring/Summer: Double Yarn Crinkle Duvet Cover + 10.5 TOG Fiber Duvet (Quick-drying and Breathable)

The UK has a temperate maritime climate, with plenty of yearly rainfall and a warm, humid climate. However, it should be noted that there is a certain degree of variability in the climate of different parts of the UK. Therefore, when choosing bedding materials, it is recommended that they be based on the actual feeling of the individual. Theoretically, choosing a suitable comforter with a comfortable material cover is sufficient, depending on the individual's temperature tolerance.

UKrabbit Essential offers bedding materials that can be used almost all year round in the UK.

Also, UKrabbit Essential's experience suggests that you should have two kits for everyday changes in the UK, with different materials to suit the climate throughout the year.

More Detail Please see our Material Guide.

The higher the count of the duvet cover, the better. The mainstay of bedding in the UK is usually between 200-400TC (Thread Count), and choosing bedding with a high count (e.g. 800TC) may result in a loss of breathability due to an overly dense weave. Therefore, it is recommended that you choose bedding with a Thread Count between 200-400TC.

You can go ahead and choose according to the fabric process:  

Percale is a breathable, lightweight fabric with a crisp texture that helps keep the body feeling dry in warmer environments.

Satin (Sateen) has a silky sheen on the surface and is smooth and delicate to the touch, with a slightly thicker texture for those who are afraid of the cold, providing a warm wrapping sensation.

You can also choose the brushing process; the fabric will increase the fluffiness through the brushing process, have excellent warmth, and be suitable for all seasons.

You will need to be careful about how you wash and how often you clean it, but the product is easy to care for and has good daily wrinkle resistance. We recommend gentle machine washing and avoiding exposure to the sun. It can be washed separately before first use to minimise floating hairs.

The UKrabbit Essential website sells this model (TT MAX 2500W MAX 10A 250V ~ (with 60227IEC53 3× 1mm2) plug UK regulation 3-prong plug, which is CE certified and adapted to UK voltage, so it meets safety standards.

You are advised to follow the following references:

Optional for dorms or small spaces 3-port plug + 4 USB ports (recommended basic model);

If high-power electrical appliances (such as rice cookers) exist, you must use a separate plug to avoid overloading.

SAFETY NOTE: Do not use additional converter plugs in this plug to avoid voltage problems.

Because of the hard water quality in the UK, which is prone to hair loss and limescale deposits, it is recommended to use a filtered shower with Vitamin C balls and PP cotton cartridges. Changing the cartridge monthly or every 3 months is recommended, depending on usage habits and frequency.

UK water quality data shows an average water hardness of 200-300ppm (WHO recommended limit <120ppm), which can easily lead to limescale build-up and damage to the scalp barrier.

The purification technology used in this filtered showerhead includes:

• PP cotton filter element: intercepting sediment, rust (accuracy 5 microns)
• Activated carbon layer: adsorption of residual chlorine odours (NSF 42 certification)
• Vitamin C spheres: neutralise chloramines and balance pH to 6.5-7.5.
• Ion exchange resin: displaces calcium and magnesium ions, reducing hardness by 60%

Cartridge replacement cycle: every 3 months for regular use; monthly for high usage frequency (≥ 2 times/day).

Ukrabbit sells showerheads with a standard 4-point (1/2-inch) threaded connection for most removable showerheads, including but not limited to Mira, Aqualisa, and many other major brands. For concealed plumbing: if it is impossible to remove the original shower head (standard in newly built condominiums), please get in touch with the condominium to confirm before purchase.

To remove the old shower, turn counterclockwise until loose (no tools required) and gently pull to separate.

Sealing treatment: Wrap three turns of PTFE raw tape around the threads of the new shower (included in the package).

Installation test: after tightening clockwise, turn on the water to check for side seam leakage (additional 1/4 turn required if dripping).

Filtering the showerhead has a secondary effect. Reduces hard water damage, filters residual chlorine and heavy metals, and balances pH; most users report less hair breakage and softer hair after 3-6 months.

The laboratory and users have verified the filtering showerhead as supportive. According to clinical bed data, there is a 47% reduction in hair breakage after 6 months of continuous use (sample: UK Water Research Centre). According to user feedback, 86% of users confirmed increased hair softness (2023 independent survey, N=1,200).

Because of the hard water and limescale in some parts of the UK, this kettle removes residual chlorine, lead, copper and other heavy metals from the water, softens the water and reduces limescale generation. The activated carbon cartridge eliminates odours and retains calcium, magnesium and other beneficial minerals to the human body. (Recommended according to the water quality and frequency of use) every 1-3 months, replace the cartridge to avoid bacterial growth caused by secondary pollution.

The kettle has a built-in smart indicator light, which is green under normal conditions and turns red when it indicates that the cartridge needs to be replaced. After replacing the cartridge, please press and hold the light for 10 seconds until the light turns green.

If you receive a damaged or incorrectly shipped item, please do not unseal it. Take pictures the first time after signing to save the evidence. We recommend taking the following images to speed up the process: a photo of the complete outer package and a close-up of the damaged or mislabeled item. If there are apparent colour errors, please attach pictures of the package.

Please submit your question via online customer service or email. UKrabbit Essential will reply within 24 hours. After confirming the truth, we will arrange a free return for you and support a full refund or replacement service.

Product images may be due to the shooting environment; light and display equipment to produce a slight colour difference are common situation. If you are not satisfied with the goods, please ensure that the goods have not been washed or not used to maintain the integrity of the original packaging, return the goods together with the packaging, and the warehouse to confirm that there is no damage and does not affect the second sale, will arrange for a refund!

The system will automatically display the optional delivery methods on the shopping cart page. You can choose one of the following when placing an order according to your needs:

• Standard Delivery: This is for customers who wish to receive their order as soon as possible. For Standard Delivery, please click on the "Standard Delivery" option at the bottom of the shopping cart without selecting a specific date. Then, select the "Standard Delivery" option again on the checkout page. Orders are usually shipped within 1-3 business days and delivered within 2-3 days of dispatch.
• Scheduled Delivery: Customers who want to receive their order on a specific date. To schedule a delivery, click on the "Schedule Delivery" option at the bottom of the shopping cart, select the date you would like to receive your order from the pop-up calendar and select the "Schedule Delivery" option again on the checkout page. Please note: If you book delivery, please place your order at least three working days in advance (excluding weekends and UK holidays). If you don't see the option to book a delivery, it may be because the product or address you have selected is unavailable now.

*Due to system errors or browser caching issues, if a customer chooses to book a delivery but does not select a specific date, please promptly contact the UKrabbit Essential customer service team to make the change. Otherwise, the order will be shipped by standard delivery.

If the merchant cancels the order due to stock issues or other reasons, the refund will be returned to the original path within 3-5 business days.

If cancelled by the customer's initiative:

The system will automatically schedule an in-path refund before the order is shipped.

If the order has been shipped, please refuse the package or return the item to us, and a refund will be processed after the warehouse has signed off on the order.

All refunds are returned to the original payment method without additional action.

To ensure a convenient and secure checkout process, UKrabbit Essential currently supports the following payment methods:

• Alipay: For customers using an Alipay account.
• UnionPay: Supports all UnionPay cards with online payment functions.
• Visa Credit / Debit Card
• Mastercard Credit / Debit Card

All payments are processed through an encrypted channel to ensure secure transactions.UKrabbit Essential does not support cash on delivery at this time. If you encounter any problems during the payment process, please get in touch with the customer service team.

UKrabbit Essential offers two delivery services to meet the receiving needs of different customers:

• Standard Delivery: Orders will be dispatched within 3-4 business days, and packages are expected to arrive within 2-3 business days after dispatch. This service is suitable for Standard Delivery that do not require a specific delivery time.
• Scheduled Delivery: Customers can select the desired delivery date on the checkout page. The system will schedule the delivery according to the selected date and usually that the delivery will be completed on that day or the day before. It is recommended that orders are placed at least three working days in advance (excluding weekends and UK statutory holidays). If you have an urgent delivery requirement, please get in touch with the Customer Service team before placing your order. UKrabbit Essential will endeavour to coordinate the arrangement for you.

The UKrabbit Essential range of products is usually delivered using the Next Day parcel service to ensure timely delivery.

You can get the delivery progress in real-time by the following ways: Log in to your account on the official website, go to [Customer Service]> [Delivery & Tracking] page, enter your order number, registered email address or cell phone number to check, the order number can be accessed in the confirmation email. If you do not receive the email, please check the spam folder or contact customer service for relevant information!

You can track your package in the following ways:

Click "Track Package" on the order page for the logistics number.

Visit https://www.royalmail.com/track-your-item并输入物流单号以查询实时配送状态

Please follow the steps below to check:

Check to see if the door, neighbour, front desk or property is signing for them

Contact the shipping company to confirm the signer and the time of signing.

If you confirm that the parcel is lost, please get in touch with customer service to help deal with it as soon as possible.

Unusual delays in delivery, if any, may be caused by weather, wrong address or peak delivery pressure:

Log on to the official website of the courier company to check the specific reasons for the delay

May contact customer service for assistance in requesting expedited processing or change to store pickup (if applicable)

If the delay is more than three working days, customers can choose the replacement or refund processing program

The shipping rates are as follows:

The flat rate courier cost is£ 5.99

Free delivery on orders over£ 60 (official website) or¥ 600 (applet) in a single order

Some special or limited-time promotional items do not count towards the free shipping threshold calculation

If the courier fails to deliver and the recipient cannot be contacted, the system automatically arranges a second delivery and sends a reminder email.

If multiple deliveries are unsuccessful, the parcel will be returned to the warehouse, and additional costs will be incurred if delivery needs to be rescheduled.

Before shipping: please get in touch with customer service as soon as possible to apply for change of address or delivery time

After shipping:

RoyalMail subscribers can change their address via email guidelines.

DPD users can select a "safe place" or reschedule a delivery date through the app

If you find the parcel damaged when signing for the delivery, please take photos immediately to retain the outer parcel and waybill information, reject the parcel and contact customer service to explain the situation. After verification, UKrabbit Essential will arrange for a free replacement or refund.

Some areas have limited courier services on weekends: UKrabbit Essential will do its best to coordinate a Saturday delivery, and if the delivery is unsuccessful, the courier will redeliver on the next working day (Monday). The original shipping cost will be deducted from the refund if a return is made.

Currently, only the UK domestic delivery, including England, Scotland, Wales, and Northern Ireland, is part of the region and does not support the delivery of EU and other international areas. In the future, if international transportation is opened, announcements will be made through the official website and applet.

If the shipping shows signed for but the customer has not received the goods, please get in touch with customer service immediately to assist in communicating with the courier company. If it is confirmed that the goods are missing, UKrabbit Essential will arrange for a replacement or refund. You should book a delivery service to minimise the risk of lost goods.

If the order has not yet been shipped, please get in touch with customer service as soon as possible to make changes. If the order has been shipped, you can contact the shipping company to apply for changes or interception, but there is no guarantee that the processing will be successful. If the parcel is returned due to an incorrect address, the customer can choose to have it redelivered or refunded, and the customer will bear the cost of the second delivery.

UKrabbit Essential cooperates with DPD, Royal Mail and other mainstream courier companies in the United Kingdom; the system will automatically assign the courier company according to the weight of the parcel, the region and the efficiency of the courier company, but currently does not support customers to customise the choice of courier services.

After the goods are shipped, the delivery address cannot be changed directly. If you find the address wrong, please get in touch with customer service as soon as possible to try to submit a block or change request. If the goods are returned due to an incorrect address, we will arrange to resend them, and you will bear the related cost.